Defend the Spend: How to Calculate ROI on L&D Investment

Most organizations have started thinking of training and development as an investment and not a quick fix. Modern organizations don’t just build L&D strategies to educate the workforce but also align their learning initiatives with business objectives to make every dollar count.

As per Training Magazine’s 2022 Training Industry Report, in the U.S. alone, training expenditures have passed the milestone of $100 billion for the first time in 2021-2022. A Capterra survey states, 49% of organizations increased their L&D spend in 2022 — up from 41% in 2021.

But the million-dollar question is how can one calculate L&D investments to determine the performance of a training program or initiative?

Need to Calculate ROI on L&D Investments

Defend the Spend: How to Calculate ROI on L&D Investment

Are you confident that your L&D initiatives are working fine, and do you have the data to back it up?

Employee training or the L&D function often operates as a cost centre for the business. Especially considering upskilling and reskilling being the need of the hour, L&D investments are closely tracked by leadership of the organization. Overall, measuring ROI in eLearning investment allows organizations to make data-driven decisions and optimize their spending on training and development.

On the other hand, it can also be a useful way of determining how well a training program or initiative is doing, and whether you should continue investing in that program or look for more rewarding alternatives.

Employee training is an integral part of business success. That is why leaders are keen on understanding if the money they spent on training is worth it. These numbers are extremely fundamental when you have to defend the spend and justify funding requests at higher levels in the organization.

So, to make better L&D decisions and invest in the right training programs with the potential to derive maximum benefits, it is essential to keep a tab of the ROI on L&D investments.

Understanding the Top Drivers of L&D Measurement

Learning and development often offers results that are intangible, but powerful enough to make an impact on the bottom line of the business.

Need to Calculate ROI on L&D Investments

According to a Brandon Hall Group Learning Measurement Study, there are a few drivers (mentioned in the above image) that deserve a second look.

How to Calculate ROI on L&D Investment

The Kirkpatrick model has been used as an ROI evaluation instrument for L&D initiatives since decades. It is a model primarily focused on four levels called Reaction, Learning, Behaviour, and Results. Often associated with filling smile sheets, the Kirkpatrick model typically contains parameters or questions such as:

  • Was the training engaging?
  • Was the method of training or style suitable to you?
  • Would you recommend this training to a colleague or friend?

These metrics indeed are useful, but at the same time it is vital to show monetary benefits too. So how do you calculate the actual ROI in eLearning? ROI is a measure that can be used to calculate the economic benefits of eLearning investment made by a business in learning initiatives such as a training program or a new LMS.

There are different ways to calculate ROI, but the most common method is to use this formula:

ROI = (Benefits – Costs) / Costs

To deploy this formula to calculate the ROI of an eLearning investment, it is necessary to determine the benefits and costs of the investment. The benefits can include components like increased productivity, improved performance, and reduced training costs, while the costs could include the cost of the eLearning program or system, as well as any additional costs such as employee training and support.

Here is an example that explains the method to calculate the ROI of an eLearning program:

Benefits: Increased productivity (estimated at $100,000 per year) and reduced training costs (estimated at $50,000 per year)

Costs: Cost of eLearning program ($20,000) and additional costs ($5,000)

ROI = (($100,000 + $50,000) – ($20,000 + $5,000)) / ($20,000 + $5,000) = 150%

In this example, the ROI of the eLearning program results to 150%, which means that for every dollar invested in the program, an additional $1.50 is generated in benefits (this indeed smells like profit).

Note that this is a simplified example. There are several other factors that can play catalyst and impact the ROI of eLearning, such as employee engagement and retention, hardware, and software costs, and so on.

In a real-world scenario, it is important to have an in-depth understanding of the benefits and costs associated with eLearning investment, and carefully track the results to make sure you have the most accurate picture of the ROI.

Also, deploying multiple metrics such as employee engagement, time to proficiency, learning retention rate, time to market, employee satisfaction and feedback will give you a more comprehensive understanding of the impact of eLearning on your organization.

Pro-Tip:

Benefit-cost ratio (BCR) vs Return on Investment (ROI)

ROI is often confused with BCR, but remember, they are two different things. BCR is just the total benefits a program offers, divided by the cost of training.

BCR = Benefits of Training / Costs of Training

Whereas ROI is:

Net Benefits of Training / Costs of Training x 100

Sneak Peek at the Pattern of Learning Technology Investments

Investing in the right technology often helps reap higher returns. Similarly, investing in learning technology can play a game changer. It has the potential to help businesses overcome newer challenges by offering enhanced learning and skill-building opportunities.

Sneak Peek at the Pattern of Learning Technology Investments

The Brandon Hall Group findings presented in the image above help get a clear picture of the percentage of HR budget spent on learning technology.

End Note

One of the biggest challenges businesses come across while delivering impactful training results is the inability to measure the ROI and failure to demonstrate the impact of training in a quantifiable format. This works as a barrier and holds businesses from identifying the future skills they need the workforce to develop on.

The sad part is most organizations are only focused on intangible metrics that fail to provide enough insights. Well, we do not say learner feedback is not a critical factor to consider. However, when the business arena is full of cutthroat competition, it is time to move beyond the feedback sheets and look for options that show more potential.

Harbinger has worked on several eLearning projects that have helped clients improve learner engagement and retention and increased go-to-market speed and customer acquisition, indirectly leading to a better ROI on learning investments.

Write to us at contact@harbingergroup.com if you would like to explore our services or talk to experts.

How to Revive Aging eLearning Content with Tech Debt Strategies

Sometimes the best ideas come from outside your industry.

Innovation is incredible. At times, it’s totally unbelievable as it doesn’t have a prescribed formula.

What if I told you, looking beyond your own industry can unexpectedly solve the biggest problems in a jiffy?

I know it can be a little difficult to agree in the beginning. However, it is interesting to know how industries often get ideas from other industries, sometimes from completely unrelated ones.

A very famous Harvard case study is a perfect example. It explains how 3M, a highly innovative company, got their breakthrough from theatrical makeup specialists, amid figuring out a bandage material to prevent infections associated with surgery. They turned the innovation into a multi-billion-dollar business.

Revive Aging eLearning Content with Proven Techniques from Technology Teams

Recently, Harbinger conducted a Power Hour titled “Revive Aging eLearning Content with Proven Techniques from Technology Teams.” This webinar focused on combating aging learning content concerns with powerful techniques and fundamentals deployed to resolve tech debt issues.

Hosted by Dr. Vikas Joshi, CEO, Harbinger Group, the panelists included Apratim Purakayastha (fondly known as AP), CPTO, Skillsoft and Poonam Jaypuriya, VP – eLearning, Harbinger Group.

To set the context, the topic of the webinar was extremely curious, unique, and never touched upon in the past.

Content Aging: The Reality Check

Facing rapid digital transformation and a seismic shift to remote work, companies are more focused on keeping their workforce updated, motivated, and in sync with what’s happening in their industry.

With evolving technology and knowledge, it has become highly imperative for businesses to revamp, redesign, and revive training courses to make them relevant.

Today, old, and obsolete learning content is not only ineffective, but flawed training courses can also prove to be extremely detrimental as it can:

  • Pass on incorrect information
  • Reduce training effectiveness
  • Increase unnecessary cost and workload
  • Aggravate user frustration
  • And more.

Addressing Content Aging from a Tech Debt Resolution Angle

eLearning producers are constantly occupied and worried about updating courses that have started to look old, failing to engage the learner, or are not delivering value as expected.

It’s time to understand if such kinds of issues have been dealt with in the past by other industries, and if these industries could solve similar issues, it’s possible to overcome content aging with a tech debt resolution strategy. One extreme example here is the obsolescence of code in tech firms. And therefore, our first stop in today’s journey is focused on understanding the concept of tech debt.

The Game Plan

  • Understanding tech debt
  • Understanding content aging and its indicators
  • Strategies to reduce content debt
  • Strategies to avoid and manage content debt

Understanding Tech Debt from Experts

Dr. Vikas Joshi asked our panelists a well-rounded question to clear the air on the topic.

How do technology teams manage obsolescence of code? What lessons can we draw to manage aging content?

AP: On the professional front, I face technology debt almost all the time. And at the same time, since I am now also responsible for content production at Skillsoft, we produce thousands of hours of content every year.

Talking about the life of content, the learning material that we produce at Skillsoft has a shelf life of sometimes roughly less than 12 months and for some the shelf life is less than 36 months. Therefore, understanding content debt and how tech debt principles can be used to reduce content debt is extremely intriguing.

There is tech debt because your code stack is old, or you are using an older language. Tech debt can also be related to performance, time, age, security, and so on. Similarly, the type of content debt varies too.

Tech debt, indeed, is a complicated topic. Also, it’s important to understand that debt is not always bad. Primarily, tech debt is a fundamental conflict between time to market and solid technical foundations. Sometimes, you are lucky to have all the time for a solid technical foundation, but often engineers have to take a few shortcuts. This is exactly how content debt also gets accumulated at times.

Poonam: While I design eLearning solutions for our customers, it’s definitely an extremely satisfying journey to create and launch them in the market. But interestingly, the job doesn’t end there. This is because information gets dated pretty quickly – not just on the content front, but also from the design standpoint.

As learners, we have consumed content in different forms, and even if the look and feel of the content are not up to the mark, one almost feels that the content is of no-good use either. However, from a content producer perspective, it’s essential to think about updating courses from different aspects in order to reduce content debt and make training more effective.

Understanding Content Aging and its Indicators: Early Signs to Identify

Understanding Content Aging and its Indicators: Early Signs to Identif

Unlike fine wine, content barely ages well. When training programs age or get outdated, they can accumulate a lot of debt and prove extremely unfavorable for several aspects of a business. Outdated learning content can lead to obsolescence, inconsistency, irrelevancy, additional costs, and unproductive employees within no time.

However, before your business falls into this uncertainty, it is essential to identify the red flags that indicate your content is aging (it could also be on the design front).

Here is a list of warning signs to beware of:

  • Reduction in usage of courses
  • Consistent reduction in course ratings
  • A support desk loaded with issues in older content
  • Content not accessible on latest devices or browsers
  • Inadequacy of content to serve your users and the inability to inform or guide them to take actions
  • And more…

L&D often gets a bad reputation if learning consumes a lot of time of employees and money and yet delivers ineffective business results. As training programs are essential investments toward building product quality, company culture, and a safe work environment, content owners should keep a watch on these warning signs.

Strategies to Reduce Content Debt

Content debt can have several repercussions on business operations as mentioned in the point above. However, certain strategies to manage content debt can be put in place to smartly deal with the issue.

Use Data

Attack the place where the maximum impact is. This is where data plays a crucial role by helping with primary identification.

Moving ahead, businesses can find courses which are most frequently updated or the ones which are the most used by their learners. Maintaining these courses and doing it right the first-time matters, because right there you may have solved a big part of your content debt problem.

Set Up Dedicated Teams

While setting up a dedicated team, it is vital to have the right focus of the workforce on new development and at the same time, a focus on updates.

Here is an example that explains the concept better.

One of Harbinger’s customers based out of San Diego, have a large health content library, and an internal team completely dedicated to new course development. As they are in contact with the doctors, it is easier for them to create new content to maintain the courses, to keep them fresh and relevant.

However, to make sure they do not accumulate any content debt, they have team Harbinger focusing on updates to strike the right balance.

Design Master Templates

This step is more from a development standpoint, where it is essential to have in place a certain development standard for the team. And the one that we follow at Harbinger is designing the master template which helps save the pain of making any change screen by screen. This practice only demands making a change at the template level, making life easy.

Use Automation

At Harbinger, we engage in a lot of automation to help customers fix things at scale. It is extremely useful in executing large content migration projects and reducing manual errors along the way. To give you an example, if a company has several courses in an old format like Flash or PPTs; and the customer decides to go with an LCMS like Xyleme or dominKnow. The biggest challenge for this change would be to migrate old content in the new format rapidly and in the right way. This is where automation becomes an integral part of the solution.

Set Up Systems

Setting up the right system is an element that needs to be looked at from a long-term perspective. One of the common systems that Harbinger has helped customers set up for content management is an LCMS.

Customers should consider this especially if there is a huge library of content which can be reused, needed in various formats, or go through frequent changes. As an example, one of the Harbinger customers in the US had a huge library of Instructor-Led training content spread across hundreds of PPT’s and some part of their content was common and used across multiple courses. On the solution front we worked on setting up Xyleme templates to create nugget-based courses and migrated learning content. So, now if they want to make any change it can be done at one place and can be reflected across multiple courses.

Technology

There can be creative and interesting ways of using technology.

For example, one of Harbinger’s customers had a huge library of eLearning courses in Articulate Storyline. They wanted the courses to be available in multiple languages. Harbinger recommended that instead of creating multiple Storyline files with translated content, we switched them to a custom HTML 5 solution and migrated the content into JSON files. The benefit of this was that only JSON files needed to be translated at the backend and the same HTML course could be played in different languages.

End Note

In this Power Hour, the panelists shared a bunch of insights and explained strategies to avoid and manage content debt. Not just this, but the interactive session has some great examples that set the context right, help demystify several concepts, and answer questions related to implementing tech debt principles to resolving content aging issues.

So, are you interested in getting to the depth of resolving content aging with proven techniques from technology teams? Watch the Power Hour recording available on demand. You can also write to us at info@harbingergroup.com to get a consultation from our eLearning expert.

Harbinger Partners with Adobe, Becomes Adobe Bronze Solution Partner

As Harbinger continues to grow, we ensure there is development of stronger relationships of trust with our partners and customers. That’s why we are always on our toes to deliver sincere efforts, more robust solutions, and better meet the needs of people and organizations we cater to. Our partnership with Adobe as a Bronze-Level Solution Partner empowers us to offer customers and partners the best of both the businesses.

Harbinger Group is a global end-to-end design and development company that specializes in custom eLearning and content transformation. We have over 30 years of experience in delivering innovative learning solutions for various verticals like publishing, life sciences, BFSI, retail, and high-tech.

We also provide cutting-edge eLearning solutions, which include Flash to HTML5 transformation, gamification framework, microlearning, interactive video, and competency-based learning. We work with our strategic partners worldwide to develop innovative, high-performing learning solutions.

Roles of Harbinger and Adobe in the Partnership

With an aim to deliver excellence, Harbinger has added Adobe to its list of valued partners. Yes, we are now an Adobe Bronze Solution Partner. With this partnership, we will complement and supplement licenses for various Adobe products by providing technology and content solutions to customers. We are also confident about creating joint customer success stories through this partnership.

“We are excited to have become a Bronze-level Adobe Solution Partner. Through this partnership, we look forward to complementing state-of-the-art Adobe products and creating exceptional customer experiences by delivering future-ready, innovative technology and content services. We aim to generate the best business results for our joint customers,” said Seema Chaudhary, Chief Alliance Officer, Harbinger Group.

The global partnership will witness the two tech companies delivering enhanced customer experiences. It will benefit customers by providing a state-of-the-art platform by Adobe and technology services by Harbinger. Furthermore, it will complement Adobe’s customer experience with Harbinger’s established learning technology and content management experience.

As part of the partnership, Harbinger will offer its expertise in hi-tech, and content solutions including content creation, management, migration, and modernization to seamlessly co-sell, implement, integrate, and support various Adobe products. These products include Adobe Experience Manager, Adobe Commerce, Adobe Analytics, Adobe Target, Adobe Workfront, and other data insights and customer journey products by Adobe.

Harbinger will play a vital role by delivering exceptional consulting services to customers in areas like LMS, technology, and content. For example, it will enable easy and quick LMS implementation using Adobe Learning Manager. In addition, it will help with custom development of integrations, connectors, and applications.

The partnership will allow Adobe to gain from Harbinger’s three decades of eLearning design and development experience. Harbinger has extensive experience working across different domains, deep technology expertise, and a wide set of application areas. It brings to the table highly impactful, innovative, and high-performing eLearning solutions and technologies.

Harbinger’s Journey as an Adobe Bronze Solution Partner

Harbinger’s inclusion in the Adobe Solution Partner Program makes it an officially recognized member of Adobe’s worldwide association of accredited solution partners.

The Adobe Solution Partner Program enables partners to build better experiences by leveraging personalization, and convenience of Adobe Experience Cloud. The program also offers a wealth of diverse learning resources and provides training and support for partner teams to sell, market, and implement Adobe solutions to create joint customer success and close deals with a compelling sales story.

Harbinger’s Journey as an Adobe Bronze Solution Partner

Harbinger’s three decades of experience in delivering Learning Tech, WorkTech, Content, and EdTech solutions will prove vital for customers benefiting through this partnership. As an Adobe Solution Partner, we will deliver cost-effective solutions to drive key business results and offer various scalable solutions for Adobe Experience Manager suite of products:

  • Headless implementation
  • Integration
  • Custom development
  • Content development and migration
  • Consulting

Our partnership with Adobe has already opened up a wealth of business opportunities for Harbinger around the globe (US, Canada, UK, Germany, India, Singapore, and South Africa) and across industries (manufacturing, eCommerce, finance, technology, real estate, media, insurance, government, construction, and catalog).

Our experience of working in partnership with Adobe has been one of its kind. We have devised the following solutions for businesses to help them achieve their content development and other goals which could be leveraged to empower their workforce, improve information sharing, and more.

  • eCommerce integration with Adobe Learning Manager for an online travel company
  • Custom dev UI for headless LMS, along with content and historic LMS user data migration for a manufacturing company
  • Custom dev for Adobe Learning Manager courses for 57K users and migration of 22K courses, 1,350 modules with old content, and 100 web-based training modules to Adobe Learning Manager with five years of user history for another manufacturing company
  • Migration of 10K training files, 8 years of data, 20K courses, and 5K active users to Adobe Learning Manager for a construction company
  • Custom dev enabling automatic user and course management via the Microsoft Dynamics CRM for a healthcare company
  • Headless LMS frontend, custom dev of 15 microsites, and B2B and B2C payment gateway integration for a real estate company
  • Headless Adobe Learning Manager and custom dev for personalized landing pages, UI in German, star ratings, recommendations, bookmarking, gamification, certificates, reporting, search functionality, chatbot, and B2B and B2C eCommerce for a car manufacturing company

The Adobe Solution Partner Program is an effort by Adobe to bring together organizations with the same dedication to delivering exceptional services to a broad scope of audiences across the globe. The program is designed to focus on extending support to clients to help scale their businesses to new heights of success and meet their goals by leveraging the extraordinary suite of Adobe Solutions.

As an Adobe Bronze Solution Partner, we aim to provide state-of-the-art services and solutions to customers while leveraging our product knowledge and domain expertise to enable their digital transformation journey. We also look forward to offering our customers differential value and exclusivity for their businesses while delivering a real-world digital experience and customized end-user experience.

To learn more about what we do and how we help overcome business challenges as an Adobe Bronze Solution Partner, get in touch with us at contact@harbingergroup.com or check out our listing in the Adobe Solution Partner Directory.

eLearning Content Aging: Are You Even Thinking About It?

Did you know, according to Skill Scouter, the eLearning industry has grown by 900% since 2000? Furthermore, Global Market Insights expects the global corporate eLearning market to reach a valuation of approximately $450 billion by 2028. Clearly, online learning has immense potential for growth and a booming future.

Given the potential and possibilities the eLearning space has to offer, more companies are choosing digital platforms for their corporate learning and training needs. Moreover, they are spending billions of dollars on custom eLearning content development as well as content transformation and migration to upgrade eLearning courses and training modules.

This is, in fact, a wise investment as it helps companies improve L&D and training efforts for their employees.

According to a 2022 Brandon Hall Group research study, eLearning modules and microlearning are 74% effective in engaging learners and achieving learning and business outcomes. Another Brandon Hall Group study reveals that eLearning typically requires 40-60% less employee time than learning the same material in a traditional classroom setting.

While online learning is the need of the hour for employee learning and training, it is equally important to regularly update your eLearning courses to avoid the problem of content aging. Using aged content in your eLearning modules can prove more detrimental than not implementing eLearning at all.

What is eLearning Content Aging?

As the name suggests, content aging is a concept associated with the age, quality, and relevance of eLearning content. For much of eLearning, standards change every few years, based on newer discoveries and technology updates:

      • From SCORM to xAPI
      • From Flash to HTML5
      • Tool upgrade
      • From basic accessibility support to WCAG support
      • From 3D design effect to flat design
      • From shade effects to plain colors
      • From static to responsive design
      • From simple interactions to 3D and gamified interactions
      • From long courses to short micro-learning modules and more

With that rate, it is most likely that the foundation of your training material will age every few years.

Although eLearning has proved to be extremely effective, all efforts could become futile if the course content is outdated or design is not engaging for learners. Hence, it is not enough to only have eLearning as a part of your business strategy; you also need to plan for ‘eLearning updates’.

A metric to measure course life is to count the age of the course based on the last update. The higher the content aging, the higher the chance that the content is not effective. Ideally, every content product manager should aim to have the content age of less than 3-4 years, based on the size of the library one is responsible for.

Why Upgrade Your eLearning Content?

Technology, techniques, laws, ecosystems, and the way people work change with time. Therefore, it becomes inevitable for organizations to revamp their old, obsolete, and aging eLearning content and transform them into relevant, up-to-date, and more engaging content.

As the digital arena transforms at a rapid pace, it positively impacts the eLearning industry. At the same time, it creates the need for organizations to upgrade eLearning assets even when they may be instructionally sound. This is because most online courses become outdated, obsolete, and irrelevant in a very short period of time.

What are the Problems Associated with Learning Content Aging?

      • Incorrect latest information
      • Ineffective learning and training
      • Unhappy employees
      • Unnecessary costs and workload
      • User frustration
      • Wasted time and resources

Reality Check

Training employees is one of the most important factors associated with an organization’s growth, stability, and success. And eLearning is a widely adopted technique to help employees learn based on their needs. Learning solutions have evolved instructionally from long self-paced learning to microlearning modules, gamified learning for extrinsic motivation, and nudge-learning for reinforcement of content.

Why Upgrade Your eLearning Content

These instructional techniques delivering a complete experience to learners, that too at the point of performance, was completely missing in earlier years. So, while one focuses on content aging for content updates, it is also important to update the instructional approach of the content.

Is Your eLearning Content Getting Obsolete? Look Out for these Content Aging Indicators

Now that we have a fair idea about content aging, let’s learn how to identify aging content in an organization.

Below are few indicators that can help:

      • There is too much content, but no one knows how to access it
      • Your product or service has evolved over various releases and designs, but your content hasn’t
      • There is redundant content with different versions or information
      • Content fails to serve your users and doesn’t inform or guide them to take action
      • Content is not accessible on latest devices or browsers
      • Support desk is busy handling issues in older courses
      • Legal compliance business threat bothers you and the management
      • Usage of courses is reducing
      • Ratings of the courses are reducing consistently

There could be several reasons responsible for aging content like time, budget, tools, and resources. But the problem of content aging must not be put on the backburner. There can be creative ways to focus on aging content while new custom eLearning content development is always the focus.

Tech Debt and Content Aging: Are they Similar?

One common way people try new ideas is to look at a similar problem in other industries and apply those proven techniques in one’s industry.

Tech debt owes its source to software developers who work on the motto of fast product development to yield quick proofs of concepts (PoCs); or products being in market for a long time. And once successful, product development continues at a fast pace to meet market demands.

Tech Debt and Content Aging Are they Similar

As product grows, even while all best practices may have been followed, over the years, it leads to:

      • Backlog of customer-reported issues
      • Technology degradation due to change or upgrade in technology
      • Performance issues due to poor coding practices
      • Deprecated features as people stop using some features

The Solution: Update What is Necessary

Understanding tech debt is not always straightforward. Similar to content aging, it is also true that tech debt can’t be avoided but minimized. As a product manager plans for new features to be released in a product, it is essential for them to also add tech debt-related items to be planned as part of the roadmap.

Just like tech debt, every content aging issue need not be resolved. However, you should try to get answers to the following to find the best solution:

      • Does it increase customer satisfaction?
      • Does it increase ROI?​
      • Does it increase the business demand?​
      • Does it increase the value of the product? Can you charge higher because of the updates in the content? ​
      • Does it help improve the valuation of the company?​
      • Does the upgrade cost justify the increase in value?​

eLearning Content: When and What to Upgrade?

Whenever you need to address a content aging problem, there is no need to follow your gut. Instead, make note of the following to make a smart move:

      • Study support tickets to understand the issues and customer dissatisfaction
      • Study product usage. Understand if it is increasing or decreasing
      • Note the criticality of issue. See how much damage any issue can make if not addressed on priority. Remember, not everything is critical!

Understand if the customer demand is increasing due to external factors such as change in laws, ecosystem changes, and change in the way people work

eLearning Content When and What to Upgrade

Based on Harbinger’s experience of working with various content providers, here are few categories in which one can divide the aging courses and ways which our customers have been planning in an organized way:

Category 1: No content changes required. Simple design or tool updates required

      • Outsource to a reliable partner after setting standards. High involvement in setting standards. The partner can ensure quality deliverables and project management on an ongoing basis.
      • Set a goal for number of courses per month based on the budget.
      • Prioritize courses based on demand and usage.

Category 2: Major content updates required

      • Set aside SME time every week for some updates or find a partner who can provide SME services
      • You may need higher budgets for these courses
      • Prioritize courses based on the usage and criticality of content updates

Category 3: Major instructional design updates required

We are coming up with Harbinger’s flagship event Power Hour on ‘Revive Aging eLearning Content with Proven Techniques from Technology Teams’. To dive deeper into the concept of content aging, join this webinar on December 8, 2022. Register Now!