Nudge-Learning: Are You Missing it?

How many of us access the Facebook app whenever we get a notification? I am sure almost everyone. This notification alert arouses our curiosity to know more about the update. It is Facebook’s way to encourage our app usage and take us to relevant updates. Now imagine if the mobile app did not have this alert or nudge feature. Would we still access Facebook so frequently? Probably not as many times!

Come to think of it, this is the case with almost all mobile apps. In a busy day when we are multi-tasking, these app alerts try to get our attention and encourage us to use the apps. It is often said, ‘out of sight, out of mind.’ These alerts try and change our behavior on what we give priority to, by being in our sight.

Ironically, even though it is such a useful feature, we are missing it in our organizational learning systems. The learning management systems still follow the traditional approach where they wait for the learner to login to the system and show courses that one has to take and activities to be completed. They don’t nudge learner to take short nuggets of information at regular intervals.

Are you looking for a better and efficient way of learning and reinforcing content in your organizational systems? If yes, then nudge-learning is perhaps the most relevant solution. In this approach, the mobile app pushes content to learner based on learner preferences, checks knowledge retention through regular quizzes, reinforces content at regular intervals, and encourages right learner behavior through badges.

What is important to understand is, it doesn’t take a ground-up new strategy to implement nudge-learning in an organization. One can use existing content and assets to solve their organization’s learning pain points and instill an improved learning culture.

Do you think nudge-learning can help your organization achieve its learning goals? Reach out to us at info@harbingerlearning.com with your thoughts.

ILT Trainers– Are you leaving something on the table?

The way learning is delivered directly impacts performance and retention. Traditionally, it has been done through classroom-based, Instructor-led training (ILT) sessions which efficiently met relevant learning objectives. However, with rapid advancements in technology, increased geographic reach of organizations, changed learner profiles because of inclusion of millennials in the workforce and tech-savvy learners, there is a huge scope for ILT to be made more effective.  ILT will work best if it is part of a blended learning program that supplements ILT with eLearning, making it a more cost-effective, and hence, justified proposition.

The blended learning approach could follow the below format.

  • An introductory eLearning aid can be used to apprise learners of the basic concepts of the topic-in-picture. This would ensure that all learners are on the same page when it comes to the basics of the topic.
  • Pre-ILT practice sessions can then be used to gauge learner understanding of the topic so that the instructor could build on it during the actual session.
  • When the ILT is delivered, it could be used to build upon the topic knowledge and to clarify any doubts that the learners may have. The classroom time can also be used to discuss relevant case studies on the topic.
  • And then an eLearning assessment comes in to test learner understanding and knowledge. eLearning could also be used to nudge training concepts from time to time and act as a good refresher to the classroom sessions.

There are several benefits of the blended learning approach versus when you use only ILT. Let’s talk about some prominent ones.

Aids Self-Paced Learning

A study on “Interactive Multimedia-Based E-Learning: A Study of Effectiveness”[1] stated, “In a traditional classroom setting, learning is instructor-centered and is a sequential process. The instructor controls content and learning pace. Most students do not question or ask for repetition in the class even if they do not understand instructors. In addition, they do not have an opportunity to listen repeatedly to what instructors explained. An interactive multimedia e-learning environment enables learner-centered activities and provides necessary learner–content interaction.” eLearning puts the learners in control of the content, making it easier for everyone to learn at their own pace.

Cost-Effective and Easily Scalable

With increasing geographic scale and reach of organizations, training needs to be delivered to employees at multiple locations. But at the same time, travel budgets are continuously constrained. eLearning can be delivered anytime and at anyplace, thus making it easier to keep travel costs and time in control. It also gives an opportunity to trainers to scale up their training bandwidth and scope in a matter of seconds. Trainers could simply complement eLearning with synchronous online learning sessions or virtual ILT.

Performance Evaluation

ILT is linked with too many missed opportunities to evaluate everything right from training objectives to learner performance and satisfaction. Whereas eLearning ensures that you get to measure and evaluate learner performance and its impact on business, with the help of rich analytics. With learner experience design posed as the next big revolution for learning, performance analytics and evaluation will anyway need to be at the core of enterprise learning.

Supports Reinforcement

Traditional training, once delivered, is easily forgotten, because there is no system in place for regular reinforcement and retention. However, with eLearning, regular refreshers and reinforcement nuggets can be delivered based on learner performance or the likelihood of learner forgetting information after a certain time.

Needless to say, eLearning is not here to replace SMEs and trainers. They will still be the ones driving the whole game. eLearning can give them an opportunity to take their work a level higher, along with probably an added revenue source when their hands are full. Something as simple as a video of them teaching a particular concept in the classroom, coupled with eLearning could do the magic!

Are you a trainer looking to develop blended learning modules?  Reach out to us at info@harbingerlearning.com to discuss your requirements.

 

 

 

[1] (1) Zhang, D. (2005). Interactive Multimedia Based E-Learning: A Study of Effectiveness. The
American Journal of Distance Education (AJDE). Lawrence Erlbaum Associates, Inc. Mahwah,
NJ. 19(3), 149-162.

Four Effective Ways to Train Your Catering Staff

In some of my previous blogs, I touched upon the growing need for training in the catering industry. We also looked at certain skillsets and processes that catering managers need to be groomed and trained on. With millennials and Gen Z forming a huge chunk of the catering industry’s employee-base and the high turnover rate that is generally prevalent here, training has never been more relevant. This makes a good case to look at some of the most efficient ways to train your catering staff and enable them to provide outstanding guest experience.

  1. Micro-Learning

Micro-learning is now a pervasive trend, in almost all walks of our digital life. It goes without saying that it is an effective method to train your catering staff as well. Micro-learning is on-demand, delivered at the point-of-need, and highly relevant because the employee is concentering on one skill/learning objective at a time rather than worrying about the entire curriculum.  For example – Instead of a long course on how to serve food to the customer, your staff will enjoy consuming small micro-learning nuggets on how to set up the table or how to serve wine when they need to learn about them.

  1. Scenario-Based Learning

Use of scenarios based on real-life situations is a very useful training mechanism. Scenarios can help learners to understand the best way to handle a situation. Training can be made more interactive by the use of branching scenarios where there could be different results to a situation based on the learner’s response.  Scenario-based training is the ideal mechanism to train staff on soft skills. For example, a scenario on how to handle an irate customer or how to greet a customer can enable employees to be prepared with the relevant skills when the real-life instance occurs.

  1. Game-Based Learning

Use of game elements in learning enhances the learning experience, makes it fun, and also gives the learner a sense of challenge and achievement.  Leaderboards, time-based quizzes, time-driven missions are some of the common mechanisms used in game-based learning.  For example, a time-bound, game-based module that requires the learners to finish setting up 10 tables flawlessly, and get on the leaderboard, can be a great way to train your employees on relevant skills.

  1. Learning Reinforcement

Catering staff deals with customers on a regular basis and it is important to find ways to reinforce the training. Tools like learning enforcement apps, flash-cards, interim knowledge checks, and standup meetings are an effective method to reinforce training.

These different training modalities are an effective way to train your staff members and keep them motivated.  I would be keen to know of any other approaches that you use to ensure your staff is trained well. Share your comments below or drop a note to info@harbingerlearning.com

Medical Device Sales Training – Time for a face-lift

Medical device sales reps are considered to be amongst the most sophisticated reps globally, as they require strong intellect, skills, and qualification to stay competitive in this industry. With the advent of Internet of Medical Things (IoMT) and disruptive technologies, there is tremendous focus on the way medical device sales training is delivered. Traditional digital learning methods are unable to match pace and requirements of the modern day sales reps and hence it’s time to relook at this training.

Let’s look at some interesting ways to give a face-lift to medical device sales training.

  1. Modernizing legacy courses

The modern day medical sales reps work in an extremely competitive and dynamic market which demands them to have requisite product knowledge at their fingertips. Online training modules developed in legacy tools kills the overall purpose of effective, on-demand sales training. The need is to convert these legacy courses into new, mobile-friendly formats, which the sales reps can access anywhere and anytime.

  1. Creating relevant micro-learning chunks

Medical device sales trainers are increasingly looking at converting lengthy eLearning modules into meaningful micro-learning chunks which can capture key learning objectives. These chunks can be easily pushed via mobile apps to keep the sales reps updated. For e.g. If there are any changes in FDA 21 CFR, specific updates can be easily pushed via mobile app to sales reps.  Another example of this could be delivering key product information chunks to sales reps. These micro-nuggets can come in handy while pitching to their prospects.

  1. Converting ILTs, webcasts, and podcasts to self-paced digital learning products

Medical device sales training can be in multiple forms including ILTs, webcasts, and podcasts. These formats are effective but it’s really difficult to assess the sales reps’ knowledge once they complete them. It’s also challenging for the reps to recall everything they watched or listened to, after a certain span of time. The solution is to convert such ILTs, webcasts, and podcasts into self-paced digital learning products which have assessments. These products can then be delivered to the sales reps as refresher courses at frequent intervals, which could help in content reinforcement.

  1. Converting the courses to meet modern compliance needs

Traditional digital training may deem ineffective if it doesn’t comply with the latest industry regulations. Modern-day medical device sales training is expected to meet different compliance needs like 508, WCAG 2.0 AA, LTI, and xAPI. So, ensure that the training you develop for your sales reps complies with the industry regulations, and is also flexible enough to accommodate any future updates.

Since knowledge is the foundation of medical device sales and practitioners around the world rely on it, it is critical to present it in the most convenient and effective form. I hope the above approaches come in handy when you strategize your medical device sales training.

Taking Life Sciences Training to the Next Level with AI-Powered Chatbots

Digital learning in the life sciences space is often found to be most advanced, thanks to the level of dynamism involved in this industry. Since pharmaceutical and medical device companies, biotechnology giants, hospitals, and medical associations are all early adopters of cutting-edge technologies, chatbot solutions are already being sought in the life sciences space.

Many of us might have experienced chatbots on different websites, mobile apps, messenger platforms, etc. With the evolving focus on learner-driven experiences, chatbots are an ideal solution to empower employees.

Here are some ways in which AI-powered chatbots can enhance training in life sciences.

  1. Content Discovery and Actionable Insights

Consider a pharmaceutical or medical device company which has a huge repository of compliance courses. A learner may need to specifically know only about ‘Sunshine Act’ or ‘FDA 21 CFR’ and might want to have related information on their finger-tips when needed. An AI-powered chatbot, trained using a pool of keywords, deployed or the company’s messenger platform, can not only help make this specific course discoverable but can also quiz the learner to understand their knowledge on specific topics related to this course. At the back-end, this entire interaction can be analyzed for intelligent actionable insights for the business. The bot can identify the gaps in learning and map it to employee performance. It can quantify the impact of training.

  1. Performance-Support

Performance-support at the point of need is a key requirement for the life sciences domain. Many answers to these performance-support queries by employees are embedded deep into organizational content repositories. This content repository can be leveraged to create various performance-support questions. And then, using technologies like AI, natural language processing, and machine learning, these questions can be mapped to appropriate answers in the content. Once the library of questions and answers is ready, a performance-support bot can be trained to deliver them as needed. An example scenario would be of a physician who is quizzed by the bot on the category of his/her preference. The bot will redirect the physician to specific training module/video when they get some incorrect response in a quiz.

  1. Micro-Learning Support

Let’s take a scenario of a nurse logging into a LMS where a bot pops up to check if the nurse needs any help. The nurse asks a specific question about Electronic Health Record (EHR) based on which the bot will scan through the EHR training module and pull-up a micro-learning nugget to share with the nurse. Since these are intelligent bots trained using a pool of keywords, they can discover exact content and repurpose it in relevant micro-learning formats. The employee won’t need to skim through the entire learning module to fetch the required information.

  1. Refresher Training and Reinforcement

Employees who have previously undergone training on specific topics can use chatbots to refresh their knowledge or to test their knowledge regularly. For instance, chatbots can regularly quiz employees on compliance standards or other important regulatory updates to make sure they are up to date. If the employee doesn’t fare well on the quiz, the bot can reinforce the forgotten learning content as micro-nuggets or redirect the learner to specific content.

The above scenarios make it evident why the life sciences domain is turning to intelligent bots to engage learners better. With chatbots, training can turn more integrated, relevant, accessible, and in-turn more effective.

I would be curious to know your thoughts on deploying intelligent chatbots for training in your organization. Comment below!