Learning Trends to Watch Out for in 2019

It is that time of year when we all take a pause and reflect on the year passing by and get ready to welcome the new one. My role as a Proposal Engineer at Harbinger Interactive Learning makes me stretch outside the norms and design interesting solutions for our customers. While looking back at 2018, I realized this year was unique in many ways. It challenged the eLearning stakeholders in many ways and got them out of their comfort zone. All these advancements have paved way for an even more exciting 2019.

Here are the trends I foresee for the upcoming year.

Instructional Design to Learning Experience Design

Instructional design seems to be gradually evolving into learning experience design. Instructional designers will now need to think beyond course instructional strategy, chunking content, and storyboard creation. Delivering learning content in newer ways based on learner behavior would be their new agenda. Applying instructional strategies for newer formats like chatbot, AR/VR, short animated videos, would be very different than applying them to an hour long course. Our instructional designers have already started experiencing this change. Have you?

Redefined eLearning Course Development and Design

The ideal duration of an eLearning course changed from an hour or two to about 30 minutes in the last few years. It would further dip down to 2-5 minute long modules. The delivery formats would now also include interactive infographics, AR content, and other such interesting forms. It implies that every course and every learning experience could be unique. This change would also form the premise for a huge transformation in the way eLearning content development units and L&D departments function, since they won’t be using the waterfall model to develop hundreds of hours of learning in the same format anymore.

eLearning Project Management Moves Agile

Agile project management practices have been around in software development cycle since ages. And they have been talked about for quite some time now in eLearning teams as well. With the type of variety in content being developed now, it would be a welcome to see agile project management in action here as well.

CLOs and Learning Directors Ready to Take Risks

In the past, for many of our proposals, we have been asked to put down the ROI for eLearning development in black and white. But in 2018, we saw that quite a few learning stake-holders were open to newer ideas, trying out different forms of learning content delivery, and not being hung upon the ROI. I don’t deny that ROI is important. And it would have to be asked one day. But, what is important is that stake-holders are ready to take risks. The parameters of ROI are being shifted from “number of hours of learning” to “performance improvement” of an employee in areas that matter. If a support desk employee can get a just-in-time learning nugget on how to fill a complex form and completes that form within record time and handle more support queries, the ROI is achieved.

Netflix-like Experiences in Learning

Today, no learner would like to login to an LMS to take up a course even if they have free time. But, if the same employee is on an internal portal browsing some content and there comes a learning nugget in the context of what they are surfing, there are high chances of them clicking on this learning nugget. And that is how learning would happen now: In-context and nudged based on user actions. A seemingly Netflix like experience where movies are recommended based on what the user watches and surfs. And the recommendations only become better with time.

Artificial Intelligence in Learning

Artificial Intelligence (AI) has made great advancements through the past few years and this year will mark its remarkable presence in L&D setup. AI is going to play a dual role here: Providing personalized experiences and learner evaluation through analytics.

AI-powered chatbots are currently being used to answer financial queries, provide customer support, diagnose healthcare issues, and even offer counselling on various topics. They are already starting to make an impact on education and corporate learning. Bots similar to Apple’s Siri, Amazon’s Alexa, and Microsoft’s Cortana could be developed to frontend a course and provide personalized learning experiences.  Besides delivering learning, a chatbot can also provide information about what people learn, how they learn, and what they need to learn. The data recorded from chatbot interactions can be analyzed to see what is being learned and when. It will also tell you what information is missing by recording the queries that it couldn’t respond to. This means that training can become more relevant and effective as it’s based on the demonstrable needs of employees rather the notional needs determined by L&D.

Interesting time lies ahead for the L&D function as some new learning and re-skilling looks to be the order of the year. Do you agree? Get immersed and enjoy the journey!

eLearning Trends to Watch Out For in 2018

2018

I recently participated in two significant eLearning conferences – Learning 2017 and DevLearn. The key purpose of my participation in these conferences was of course to bring Harbinger’s offerings to the forefront. But apart from that, I wanted to network with like minded professionals and also get some insights into the current and forthcoming eLearning trends. Based on my interactions and experiences, I decided to pen down some interesting trends and technologies that were discussed the most. It will be interesting to look out for them in the year 2018.

1. Course Modernization of Legacy Courses

The Flash sunset has been announced for 2020, and with that, it has become crucial for catalog companies to convert legacy Flash courses to HTML5. This entails a huge volume of work to be handled rapidly while following latest design styles, maintaining quality and learner demands. It is critical for every CLO and content director to strategize the successful enablement of this transition while satisfying the customer too.

Talking about Harbinger’s readiness in this regard, we are fully prepared to work with catalog companies to meet their needs of course modernization – HTML5 support on mobile, micro-learning, latest design styles, accessibility support – and all this, regardless of the availability of legacy content source files.

2. User Experience Design as a Part of the Standard Process

Learners expect the same experience while taking up an eLearning courses as they have with their intuitive day to day applications – engaging, gamified and search friendly. eLearning courses are now expected to be designed considering these parameters, to make the overall experience smoother and relevant. The development teams need to focus not just on the project stake holders; but also on learners.

Harbinger’s ideology and approach has always been learner centric. Our user experience design aims to make the learner’s experience engaging, smoother, and impactful.

3. Long Term Vision while Designing Current Courses

CLOs and content directors are looking for solutions which can not only address their current needs but future requirements as well. Activities like addition of analytics to understand user preferences and usage pattern; are becoming significant. Solutions addressing easy course maintenance, flexible upgrade to new technology are being considered and embraced by one and all.

eLearning partners who can provide such end-to-end solutions and also understand backend technology to generate analytics and relevant reports; are the ones you should look out for.

4. Augmented reality (AR)

With iPhone supporting augmented reality, organizations are moving towards embedding AR based eLearning programs in their curriculum for on-boarding modules, value based training, mechanical training, safety training etc. It would be interesting to see how eLearning companies use this technology, which is now available for masses.

Harbinger has also forayed into the implementation of this technology and our highly innovative learning experiences based on Augmented Reality can give a new dimension to your learning and training.

5. Artificial intelligence (AI)

Using Artificial intelligence for improving the eLearning experience would be something interesting to watch out in 2018. This could involve the usage of chatbots where the system learns and responds based on user actions.

Harbinger has also been working on a solution to make the eLearning development process better and faster using AI. We got a chance to showcase this solution at DemoFest 2017, which garnered lot of interest from various product managers and L&D heads. If not mainstream, I am sure we would see lot of progress on companies trying to play their hands with this technology.

Those were my top 5 picks for 2018. What are yours?