Role of Training in Catering Leadership Development

In a previous blog, we explored the exponential growth in the catering industry and the reasons supporting this growth.  A growing industry needs to support their leaders with targeted training to help them in meeting customer expectations and deliver outstanding service. In the catering industry, catering managers are the flag-bearers of the restaurant brand and it is critical to align them with the brand culture and values. This would help in establishing the brand with their crew and eventually with the customers. To achieve this, it is important to groom and train catering managers in certain skillsets and processes. Let’s look at them below:

Interpersonal skills

Interpersonal skills are a key attribute of successful catering managers. Catering industry has a high level of employee turnover and catering managers have to deal with new employees all the time.  It is essential that managers break the ice with employees and get them onboard and ready to perform quickly. Catering managers should be trained in skills like verbal and non-verbal communication, influencing and negotiation skills, and more.

Customer Centricity

Catering managers face customers on an everyday basis and customer centricity becomes a critical skill for restaurant survival and performance.  A manager trained on skills like understanding customer needs, customer behavior, effective communication, and empathy, would work towards building a customer-centric culture. Such a manager and their crew would be able to handle catering events better and deliver exceptional customer delight.

Catering Specific Processes

A catering event is a high-pressure situation with a lot of moving parts. Lack of processes can lead to chaos and bad customer experience.   Catering managers should be able to estimate the right number of crew members to an event.  They also need to keep a close watch on the budget and perform a detailed risk management analysis to make an event successful.

Considering all the above requirements, it is ideal that catering managers are trained to plan activities smartly, follow specific processes, and most importantly, they should be able to take quick decisions. Considering the nature of this industry, a blended learning approach would suit the best. Use of classroom training to deliver key topics, supported by online learning modules supporting micro-learning, gamification, and scenario-based learning can deliver the desired results.

Are you a part of the catering industry? What type of training do you prefer? Feel free to share your thoughts through comments below. If you would like to discuss any training needs or use cases with our experts, drop a note to info@harbingerlearning.com.

Harbinger’s specialization in Video & Simulation in Medical Education

Harbinger has been seriously involved in applying videos and simulation in medical education for sometime.

Medical education is a field that has long remained at the cutting edge of technology – both in terms of adopting technology as well as teaching technology. With the advent of e-learning technology, medical education has changed radically and rapidly. One of the newest techniques in e-learning is simulation, and medical education is definitely not lagging behind in the use of this technique to improve efficacy. However, the use of videos and simulation in medical education is quite different from the way it is used in other fields.

For one thing, with medical education, the stakes are much, much higher. Human lives are directly at risk. True, something going wrong with a mechanical product does put human lives at risk, but in the medical field, human mistakes can have lifelong effects on people, not to mention the direct risk of death of the patient. As such, medical education is serious business and simulation has begun making inroads in this field only through bluntly proving its benefits.

Medical students have long had a tradition of learning by watching and assisting star surgeons in the field. Many say that an internship is the most effective and important education that a medical student receives. However, the number of medical students has increased dramatically along with the number of operations being performed. As such, it becomes difficult for many students to watch a star surgeon in action. This is where videos have become indispensible.
Videos of surgeons performing operations allow these valuable lessons to be viewed by hundreds of students world-wide, regardless of time and place. No longer do they need to wait for a procedure to be performed, or pray that they get a chance to view their idolized surgeon at work. Videos are also being successfully used in patient education and continuing education in the medical industry, and are one of the first successful applications of e-learning technology to this field.

Simulation allowed interactivity and opened up the dimension that was missing in videos. With videos, students could watch and learn, but were entirely at the mercy of the camera angle and quality of the video. With simulation, it became possible for the student to interact and even attempt performing the procedure themselves, resulting in superior understanding and retention of the content. They could make mistakes and learn without having to face the risk and consequences that would be associated with making a mistake during a real procedure. That’s not to say that videos are no longer useful – the best results have been observed by using an effective combination of videos and simulation techniques. An example would be having the student watch a star surgeon perform a procedure and then attempt it themselves to reinforce the learning.

In medical education, practice makes perfect, and the blended method of videos and simulation is one of the best reinforcements of this adage. Many institutions are successfully using simulation in their teaching methodology, and it has found widespread appreciation in basic education such as first aid training.

To learn more about how Harbinger could help you, write to info@harbingerknowledge.com.