P.E.S.E. – A Framework to Support Remote Learning

In my last blog, I touched upon the P.E.S.E. (Prepare. Engage. Support. Evaluate.) framework that Harbinger uses for building and implementing remote learning programs for its clients. Today, we will understand this framework in detail.

P.E.S.E. basically breaks down the successful implementation process of remote learning solutions into 4 distinct phases.

Remote Learning Framework

Prepare

This is the starting point, the first pillar of this framework. This is where we lay the foundation of the success of the remote learning program.

There are multiple considerations you need to evaluate and decide on, at this stage

  • Business challenge that you are solving
  • Knowing your audience in terms of who they are, where they are, and how they are
  • Learning modality to be used for the program – VILT or eLearning, Game-based or videos
  • Role and choice of technology
  • Skillset of existing instructors – Assessing if they require any upskilling or reskilling

Engage

This is the second pillar of the framework. Learner engagement is of paramount importance in remote learning, when you know they can be distracted easily. There are three distinct stages at which you need to take care of learner engagement, in remote learning.

  • Pre-event
  • During the event
  • Post-event

To understand this better, let’s take the example of a virtual instructor-led training (VILT) session and understand how we could engage learners at each stage.

  • Pre-event: Creating a teaser animation video and rolling it out to the audience on the topic of the VILT session. This can generate curiosity and motivate learners to participate in the session.
  • During the event – Using group activities where learners can participate and brainstorm with their group members and compete with others. Sleek and modern visual learning design is also a great hook to ensure engagement from the learners during the event.
  • Post-event – It is very important to indulge in engaging learners post the event to enable better retention and to overcome the forgetting curve. Some ways this could be done for a VILT session are through nudging learners with small learning bytes after the event or sharing job-aids after the session.

Support

The third pillar of this framework is aimed at supporting learners throughout the life cycle of remote learning. The key is to integrate this support in the flow of work. You can consider options like having an AI-enabled virtual coach integrated in an office productivity tool like Slack or Microsoft teams to support your remote learners.

Evaluate

The fourth and the last pillar of this framework is aimed at evaluating the results of the remote learning program against the success parameters that were set. And based on the findings, if there is a need to make course corrections in the program, they can be implemented, and the program can be re-launched.

All the pillars of this framework play an equally important role in ensuring the success of any remote learning program. P.E.S.E. is a scalable and robust model. To know more about it, please drop us a line at info@harbingerlearning.com.

 

Pivoting a Business Model to Support Remote Learning Needs

COVID- 19 has created unprecedented humanitarian economic and psychological demands on our society. Nothing has been left untouched. One of the important business needs for organizations during these times has been to quickly figure out new ways of doing business and identifying potential opportunities. Dr. Anil Lamba, Director Lamcon Finance & Management Services Pvt. Ltd., shared his business model transformation story, in a webinar recently. His institute provides financial training programs. Dr. Lamba has successfully pivoted his business model to cater to emerging market needs of remote learning.

In the webinar, Dr. Anil Lamba talked about what it takes for a business owner to pivot around a business model and adapt to the changed market scenarios. He was accompanied by Utkarsh Mahajan from Harbinger Interactive Learning who spoke about a model to create engaging remote training programs. Here are some highlights.

Early Days of Lamcon and their Foray into eLearning
Dr. Lamba, who is a renowned corporate trainer now, used to be a full time practicing chartered accountant early in his career. From there, he moved to pursue his passion for teaching finance and gradually Lamcon was born. Today, Lamcon trains over 3000 companies across the world.

During the early days of Lamcon, Dr. Lamba decided that he will be the only trainer in the company to provide consistency in service. And that’s when he started to build an ecosystem around himself to meet the needs of their increasing clients. They started developing supporting products. They created a series of videos and that was the company’s foray into eLearning. They also created books. The common figure across all these products was Dr. Lamba. It helped maintain consistency in the entire ecosystem.

Business Model – Pre-Pandemic and Post-Pandemic

Lamcon had a business model where they trained in two ways.

  • In-company programs, conducted on invitation for employees of any company
  • Open programs, which are available for anyone to join

Dr. Lamba used to travel to company chosen venues to deliver these programs before the COVID- 19 pandemic hit. Live training videos were recorded at company locations and were utilized to train the larger employee set who could not make it for face to face training. Open programs were also delivered live. But Dr. Lamba, who has always believed that finance is a subject that everyone should know, always had a lurking thought at the back of his mind. He always wondered why he was training only 20-30 people in a room when this topic was relevant to almost everyone across the globe.

But early this year, due to COVID- 19, all physical training came to a halt and that is when Lamcon shifted to virtual training as the new mode of delivery to address their clients’ training needs. Dr. Lamba feels that it was a blessing in disguise for Lamcon because there is no limit to how many people he can train now. He is not confined by the four walls of a room. As an organization, Lamcon has decided to almost stop all face to face open training programs going forward, even beyond COVID- 19. They will also we will give an option to companies to opt for virtual training.

Lamcon uses Virtual Instructor-Led Training (VILT), accompanied by eLearning modules. To support higher enrollments, they have shrunk the prices of the training by about 40%.

Productizing a Service

Training is a form of service and if you’re providing a service, you can only grow up to a certain point, beyond which there is a ceiling. Dr. Lamba always wanted to productize the service he provided – the books, videos, and the eLearning they created, was an attempt at the same. This made their service mass producible and there was no fear of hitting the ceiling.

Harbinger’s P.E.S.E. Framework for Remote Learning

Remote Learning Framework

Lamcon worked with Harbinger Interactive Learning to create their remote learning assets. With over 30 years of experience, Harbinger boasts of developing various innovative learning solutions for its clients. And the recent times have been no different. Harbinger has been actively supporting its clients in creating remote learning solutions using the P.E.S.E. (Prepare. Engage. Support. Evaluate.) framework. We will cover more about this framework in our next blog. Until then, stay tuned.

For any queries, please reach out to us at info@harbingerlearning.com.

Remote Learning – The New Normal

Why Remote Learning?

COVID-19 pandemic has disrupted businesses around the world.  Organizations did not get enough time to prepare themselves to handle this situation. For the first few months, strategies were driven by panic and followed by finding quick fixes.

The training domain was no exception.  Some organizations simply started delivering classroom training programs over web meetings tools, just to realize that learner engagement has gone down, and their classroom trainers are not prepared for an online training delivery.  While others took the presumably safer route and decided to wait for things to go back to normal and then continue with their existing classroom training model.

However, today, most of us have accepted the fact that remote learning is the new normal and is here to stay even beyond COVID- 19. The sooner we adapt to it, the easier it would be for an organization to sustain in these changed market dynamics. The good thing is that this modality has been around for quite some time and hence, there are set practices and tools available to make it effective. It would also help to know that there are companies which have successfully figured out effective business models to work around it. Lamcon Finance & Management Services Pvt. Ltd, a leading provider of financial training programs, is one such success story where their core business model of Instructor-Led Training (ILT) delivery was successfully transitioned to a Virtual Instructor-Led Training (VILT) model.

Tips to convert ILT to VILT

Here are a few things they kept in mind as they converted their ILT programs to VILT:

    1. Virtual learning is not classroom training delivered over a web meeting
    2. Learner engagement is the key
    3. Explore technology to deliver better learning experience

Want to know the complete story and reasons behind Lamcon’s success? Join Dr. Anil Lamba, bestselling author, international corporate trainer, and Director of Lamcon Finance & Management Services Pvt. Ltd, in an interactive webinar on July 16, 10 AM Pacific Time. Register here: https://harbingergroup.zoom.us/webinar/register/6515943631466/WN_xfWCGyW9QwGunj-aHkaSbQ.

For any queries, please reach out to info@harbingerlearning.com.

Virtual Instructor-Led Training – The New Reality of Learning

COVID- 19 has altered the learning mechanism across the globe. Right from schools and colleges to corporate organizations, the entire learning setup has moved online, in a matter of few weeks.

Transitioning to Virtual Instructor-Led Training

COVID- 19 has altered the learning mechanism across the globe. Right from schools and colleges to corporate organizations, the entire learning setup has moved online, in a matter of few weeks.

Although life has now started getting back to normal at some places and governments are encouraging people to gradually moving back to the physical world taking all due precautions, it may still take some time for classroom-based Instructor-Led Training (ILT) to restart. Some of the reasons are obvious,

  1. In view of the fear surrounding the pandemic and no vaccine availability yet, employees will prefer to work from home for some more time, at least until workplaces get ready with facilities per new norms of social distancing and hygiene protocols,
  2. Trainers, experts, and presenters, who are at varied locations, may not prefer to travel until the threat of COVID- 19 spread is minimized.

This brings us to a question, ‘Will this pause or slow down the pace of learning and training?’ Well, my answer is ‘No, perhaps never’.  In-fact, at today’s crossroads, I see a golden opportunity for L&D professionals, talent managers, trainers and subject matter experts to formulate a best understanding of “How to choose an appropriate modality of training and learning to improve performance and achieve results?’. Before this pandemic, many of us were already in the process of doing it but COVID- 19 has (thankfully) pushed us to make these decisions sooner. So, let us evaluate our options and see what works and what does not.

What Works Better – ILT or Virtual Instructor-Led Training?

Virtual instructor-led training or eLearning for all its benefits (which we all know) picked up well and many people enjoy self-paced learning very effectively. There are many ready off-the-shelf courses providers and they carry a wide variety of course titles, spanning across almost all verticals and skill sets needed in professional world.

But despite ample availability of such courses, Virtual instructor-led training could never drive out ILT completely. Some of the reasons are very genuine and real. There are some It is observed that subjects like new-hire training, leadership training, customer service or soft skill training are best suited for classroom delivery via an instructor. There are some challenges like how to make virtual instructor-led training interactive for learners? Research also shows that ILT is optimum for changing behavior and conveying values as part of training. What is common in all these is the need to observe the facial expressions and body language of  learners and that is what a classroom instructor can do well. ILT does have some limitations when it comes to ease of retention and recall of the material been taught in the class, but I will keep that discussion for some other time.

Today, when delivering ILT is almost impossible and there are restrictions on face to face meetings, what should trainers do? Well, technology shows the way. Moving to virtual classroom platforms to deliver training can resolve most of the challenges that trainers and learners are facing today. To effectively use these platforms, trainers can use a variety of modalities like integrated media, coaching, quizzes, knowledge checks, simulations, job aids, discussion boards, polls, chat tools, and facilitated micro-learning. This blended learning approach, where eLearning is coupled with ILT, can improve learning effectiveness to a large extent. And believe me, Virtual Instructor-Led Training (VILT) will be useful even beyond COVID- 19, especially when you are looking to cut costs and overcoming some of the limitations of in-person training.

Hereafter, I would not debate on which one is better – ILT or eLearning. Choosing an appropriate blend of both, along with a virtual classroom platform, is the right way to move ahead. VILT, instead of traditional ILT, is the new reality of learning. What are your thoughts? Has your organization shifted to designing and delivering VILT? How has your experience been? Write to me at info@harbingerlearning.com to share your thoughts or to initiate a discussion.

In my next blog, I shall talk more about designing an effective VILT. Until, then stay safe. Keep learning.

Hospitals Count on Digital Healthcare Training Amid COVID- 19

Digital Healthcare Training

As the COVID-19 pandemic rages across the globe, most industries are facing unprecedented challenges. The healthcare industry is no different. Hospitals are struggling to find additional beds, ventilators, and creating new space for patients. Amid all this, hospitals have started relying on digital healthcare training modalities to protect patients and healthcare workers from contracting the disease. Remote monitoring, telehealth platforms, and Artificial Intelligence(AI)-powered assessment apps and devices have become the new norms.

Following are some ways hospitals are leveraging digital healthcare training to educate their staff as well as patients.

  1. Synchronized Just-In-Time Digital Healthcare Training

In order to prevent and reduce coronavirus exposure to emergency first responders and other hospital staff members (who are at higher contraction risk through their work duties), hospitals are offering synchronized just-in-time digital training in the form of micro-learning videos and simulations.Some popular training topics are:

  • How to monitor patients for signs and symptoms of COVID-19
  • How to keep patients, visitors, and healthcare professionals safe by using correct infection control practices including proper hand hygiene and selection and use of Personal Protective Equipment (PPE)
  • How to properly clean and disinfect environmental surfaces and equipment
  • Recommended actions for unprotected exposure (e.g., not using recommended PPE or an unrecognized infectious patient contact)
  1. Telehealth and Telemedicine Training

Telehealth and telemedicine have undoubtedly become mainstream during this period of crisis. Hospitals have been very quick to train their doctors and nurses to adjust to this change, as patients are now more accepting of this comparatively safer and more convenient form of care.

Doctors and nurses are virtually trained on topics like,

  • Telemedicine modes- audio, video, chat, store-and-forward, Prescription of drugs over telemedicine
  • Using technology to conduct nursing and deliver care from a remote location, Monitoring a patient’s oxygen levels, heart rate, respiration, blood glucose, and more in a telenursing setting.
  • Patient safety and informed consent in telemedicine
  1. Augmented and Virtual Reality for Healthcare Training

Hospitals have increased the use of Augmented Reality (AR) and Virtual Reality (VR) to train patients and healthcare professionals in slowing down and preventing deadly outbreaks.

For instance, there is specialized AR/VR training being designed for pathological scenarios, which is immensely useful.  New AR innovations are helping doctors and surgeons to diagnose, treat, and perform surgeries on their patients more accurately by giving them access to real-time data and patient information faster.  With the help of AR/VR, doctors can precisely study their patients’ anatomy by entering their MRI data and CT scans into an AR/VR headset and overlay specific patient anatomy on top of their body before actually treating them. 

  1. Nudge Learning

In the current situation, sharing updated and accurate information with required stakeholders as quickly as possible, is crucial. Hospitals are looking at smart tools to nudge their staff on latest safety measures, updates on Standard Operating Procedures (SOPs), government regulations, and other best practices. These nudges are basically short micro-learning nuggets which use various media elements (image, text, audio, or video). Nudge learning can also be used to reinforce learning from critical training modules by quizzing the learners and redirecting them to a micro-learning video or a course in case they answer incorrectly. For example, if a nurse takes a quiz on donning and doffing of PPE and gets a step wrong, they will be redirected to a video to correct their understanding.

With no clear end to the COVID- 19 crisis in sight, hospitals are strategically evaluating innovative approaches to fuel their digital training initiatives. Are you working in a hospital? What digital training initiatives have you being working on? Write to me at info@harbingerlearning.com to initiate a discussion.