Moving to Online Classrooms – Getting Ready to Tackle the Coronavirus Pandemic

Enterprises and educational institutes are looking for ways to ensure business continuity in the face of the novel coronavirus (COVID-19) outbreak. Events are being cancelled, classes are being suspended, travel is being cut down, people are preferring to stay at home. There is no escaping the fact that the world has been hit hard. There is no signal of when life will get back to normal again. And if we go by predictions, the ill effects of this pandemic would continue for long. More cancellations, postponements, and lock-downs will follow.

In such a situation, as educators or enterprise learning stakeholders, how do you make sure business still runs as usual and learning is delivered even when people can’t meet face-to-face? How do you ensure learning is delivered to your students, even when they can’t make it to colleges or universities? How do you maintain employee communication and engagement, like on any regular day?

Well, moving online rapidly, is your best bet right now. Be it your classrooms or other physical training sessions, the need of the hour is to build a digital learning ecosystem that can help you deliver learning and maintain connect, under any circumstances, and without putting anyone’s life at risk.

Harbinger has been a dependable partner for many of its customers in such digital transformation journeys. Taking classrooms online, is not about just jumping on an online meeting tool and delivering the same PowerPoint presentation. It needs different tactics of learner engagement, ensuring the content is received well, performing case studies and other group activities differently, presenting differently, and more. Harbinger’s agile processes and frameworks can help in achieving this transformation rapidly.

Watch this webinar recording to know how Harbinger can help you rapidly take your classroom training online. To schedule an unconditional discussion with our team on this subject or to discuss your requirements, please drop a note to info@harbingerlearning.com.

 

Bringing Organization Culture into Online Training

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“Think about the advantage of a place where talent wants to stay 25 years. Your turnover is lower, you don’t have as many people you have to train every year, break in every year, you don’t have as many mistakes. A seasoned workforce does a better job – and they cost you less money.”

David Rodriguez, CHRO, Marriott (Source)

Every organization has a culture that is unique to itself; this is what differentiates it from others. Organizational culture is an underlying aspect that has a significant impact on retaining key talent.

Being an eLearning development company, we create corporate training programs for many of our clients. We noticed that most companies tend to ignore organizational culture while developing online training. Since it is such an important consideration, we now attempt to capture the organization’s culture in its online training. Let me explain this with two interesting customer stories. Read on!

Online Training Module for a Restaurant Chain
A well-known restaurant chain (Name confidential) needed to frequently train new hires in multiple locations. It was a challenge for their trainers to travel to each franchise and train new hires on regular basis. There was a clear need for an online training program and hence this organization approached us. Realizing that their organizational culture was important to the company, we decided infuse the brand’s culture into the online training.

Here are few things we did that made this training program much sought after, both by the organization and its employees:

  1. We used caricatures of their key employees as mentors in the courses. The caricatures ranged from the owner of the restaurant chain to representatives from each work delivery. This included employees at the point of sale, to the ones preparing the order, to those delivering the order. This helped new employees establish a connection with the people in the organization.
  2. We used real voices of the owner and the employees instead of voices by professional artists. We also used actual photographs of the restaurant and its customers and inserted them at relevant places within the course to create a familiar look and feel.
  3. We also included real-time videos of various activities performed in the restaurant such as cooking, cleaning, customer service, etc. to help make the training more impactful.

Interesting, isn’t it? It helped us bring the complete restaurant environment right into the course. And as you must have imagined, it wasn’t even too expensive or time-consuming to make this happen. But the results were amazing!

Values Based Training Module for a Non-Profit Organization
Another example was for a non-profit organization, for the organizational values were central to their everyday work.

Diversity was an important value for the organization and by using employee photographs we were able to convey the organization’s value in our course. Employee photographs also accompanied narrations of real-life stories of how they have included the organization’s values-based culture in their work situations. This helped convey how the values can be practiced by learners on their jobs.

This course too, like the previous one, incorporated voices of employees to create a connection and lend a feel of authenticity.

Such courses tend to have a strong impact as each course is unique to the organization. It also helps bring in the feel of the organization into an online learning course and creates an engaging and rewarding experience for the learners.

An added advantage of this approach is that these courses turn out more cost-effective too

  1. Since the voices used in the course are of employees, the organization saves on professional recording cost.
  2. By using various on-site photographs of locations, real employees, in-house videos, there is no need to purchase any kind of stock images or videos.

Have you seen or come across such courses that capture the organization’s culture in interesting and cost-effective ways? I would be happy to know your thoughts on the same through comments below.