7 Cool Tips for Effectively Using Web Meeting Apps for Online Training

With the COVID- 19 outbreak early this year, a big chunk of the global business and education community moved online. Right from classrooms to instructor-led training, everything went virtual. And the use of web meeting apps and tools shot up drastically. With so many people using such tools these days, some tips to use them effectively could come in handy. So, here are a bunch of those.

Tips to Effectively Use Online Meeting Apps for Training

1. Put a face to the voice

Whenever possible, try to put on your videos while you are on a web meeting. It helps to build a connect and also lets you make eye contact during the web meeting or online training.

2. Create the right ambience

Make sure the place where you are sitting is well illuminated and there are no distractions in the background. And in case you get caught in a situation wherein you cannot avoid the distractions then you can customize your background with a virtual one. Pick one of the pre-loaded ones that comes with your tool or use a custom background.

3. Ensure safety

There are a bunch of things you could do to create a safe meeting space. To start with, it is a good idea to have the meeting password feature enabled, it adds a layer of security. You can also enable the waiting room where all the participants can gather before the meeting starts and once you allow them in go ahead and lock the room. This way you can avoid any unwanted guests. And last but not the least, as an organizer of the meeting you also have the option of disabling the chat and video functionality of the participants.

4. Know your recording options

As a trainer, the simplest thing you could do here is click on the record button on the main screen  but if you want to get very specific, then you can select what do you exactly want to record, – audio-only, chat only, audio + video. Most of the web meeting tools come with all such recording options.

5. Learn the shortcuts

With extensive usage, I have come across features in my web meeting tool that I didn’t know existed earlier. Like, you can use the space bar to mute and unmute yourself during the meetings. Earlier when I used to be in a group meeting, I had to literally scramble to click on the microphone button. But now I have a more efficient way to do it. This option works with tools like Zoom, Google Meet, and Microsoft Teams.

6. Collaborate effectively

There are many ways to collaborate effectively in a group meeting. Like, you can have a collaborative annotation session. Annotation tools let all the meeting participants draw and highlight what is on the screen. This can be immensely helpful when discussing visual materials, such as mockups, graphic designs, etc. You could also make use of breakout rooms to let your audience discuss and collaborate amongst themselves.

7. Display participant names

Imagine a situation wherein you are addressing a student in an online class and you happen to forget their name. It can get awkward. To avoid this, enable the option to ‘Always display participant’s name on their videos.’

These were some tips that have helped to make my virtual meetings and training sessions effective. Hope these come in handy for you too. If you have any questions and want to know more in detail about any of the specific tips, please drop us a line at info@harbingerlearning.com.

3 Ways The Health Insurance Industry Is Using Technology To Its Advantage

As the whole world grapples with COVID- 19, industries are exploring various ways to ensure business continuity. Amongst these industries, the insurance industry, specifically its health insurance segment, finds itself in a unique situation. On one hand people want to buy health insurance to safeguard their families, but on the other hand it is hard for sales agents to sell insurance in a virtual environment. Insurance sales have always relied on the high-touch, in-person mode of selling.

Traditionally, the insurance industry has always been an early adopter of technology and they seem to be using it to their advantage during this crisis as well. Here are a few things we found worth sharing from recent interactions with our insurance sector customers.

1. Supporting Customers Using Chatbots

Insurance industry has started using Artificial Intelligence (AI) as their first responder. AI-based chatbots are helping support teams and call centers to handle frequently asked questions. Due to this, call centers are able to handle customer queries even when they are short on staff. This also helps in gathering business intelligence about customer preferences, options, and buying patterns.

2. Making Online Payments

Filling forms and online premium payment is an integral part of buying or claiming insurance. Customers often need help with these activities; however, in today’s situation it is not possible for them to sit across the table with agents to discuss these things. Online training modules on use of web meeting tools are supporting both agents and customers, without putting anyone at risk.

3. Selling Insurance in Online Mode

Insurance industry follows a high-touch sales model and sales agents are trained to sell insurance over face to face meetings.  Online micro-learning modules on social selling, phone, and internet-based selling, are supporting sales agents in achieving their business targets. It is not only about using zoom or WebEx; but also engaging customers in online mode, building trust, understanding their unsaid needs, and much more. Virtual selling would be an important competency for any insurance agent going forward. Technology-based selling is not a temporary fix. It will be the new normal, even beyond COVID- 19.

Are you working in the insurance industry? What solutions are you exploring to enable and empower your sales team? Comment below.

Moving to Online Classrooms – Getting Ready to Tackle the Coronavirus Pandemic

Enterprises and educational institutes are looking for ways to ensure business continuity in the face of the novel coronavirus (COVID-19) outbreak. Events are being cancelled, classes are being suspended, travel is being cut down, people are preferring to stay at home. There is no escaping the fact that the world has been hit hard. There is no signal of when life will get back to normal again. And if we go by predictions, the ill effects of this pandemic would continue for long. More cancellations, postponements, and lock-downs will follow.

In such a situation, as educators or enterprise learning stakeholders, how do you make sure business still runs as usual and learning is delivered even when people can’t meet face-to-face? How do you ensure learning is delivered to your students, even when they can’t make it to colleges or universities? How do you maintain employee communication and engagement, like on any regular day?

Well, moving online rapidly, is your best bet right now. Be it your classrooms or other physical training sessions, the need of the hour is to build a digital learning ecosystem that can help you deliver learning and maintain connect, under any circumstances, and without putting anyone’s life at risk.

Harbinger has been a dependable partner for many of its customers in such digital transformation journeys. Taking classrooms online, is not about just jumping on an online meeting tool and delivering the same PowerPoint presentation. It needs different tactics of learner engagement, ensuring the content is received well, performing case studies and other group activities differently, presenting differently, and more. Harbinger’s agile processes and frameworks can help in achieving this transformation rapidly.

Watch this webinar recording to know how Harbinger can help you rapidly take your classroom training online. To schedule an unconditional discussion with our team on this subject or to discuss your requirements, please drop a note to info@harbingerelearning.com.