Modernization of Legacy Courses
About the Client
The client is a US-based catalog company, which delivers best-in-class online training and accreditated Continuing Education (CE) to a broad range of industries, including architecture, engineering, construction, chemical processing, power generation, and others.
The client has a library of over 500 courses which were developed using legacy tools like Flash and Articulate Presenter. The content of these courses is instructionally valid and sound. However, the end users faced issues accessing these courses as the latest browsers do not support Flash well. Above all, these legacy courses were not in line with the company’s vision of providing modern and intelligent learning solutions.
Apart from modernizing the courses, they were also required to be made compliant with accessibility standards and logically chunked into micro-learning nuggets. All of this was to be achieved considering minimal subject matter expert involvement and unavailability of source files for many of the courses.
Modernization of all the courses was to be completed in little under six months’ time frame to meet the client’s go to market strategy.
How Harbinger helped?
Harbinger went about devising a solution for this requirement through its “4D Process”, which is: Define Design, Develop, and Deliver. The first step of this process is about clearly defining the problem statement and the business objectives to be achieved.
Then we moved onto the design phase, where a lot of collaboration was needed between both the teams to clearly lay down the design specs. It involved identifying the right set of templates, defining user experience of new courses, taking care of branding/white labeling requirements, and designing the micro-learning component. Based on these, Harbinger team focused on identifying areas where automation could play a role, laying down a set of standard operating procedures and a robust process for supporting rapid development while ensuring quality.
Once the design was laid out, we moved onto the third phase – the development phase, where the instructional design team, the automation team, and the HTML5 programming team followed the standards set in design phase and worked collaboratively to develop the courses in volumes. In this phase, the various automation processes such as, media asset extraction, course development using HTML5 responsive framework, QA automation, and content mapping validation came in handy.
Eventually, we reached the final phase which was to deliver the courses. The courses went through a two-tier quality review process by a dedicated quality assurance team and a special review team. Finally, these courses were ready to launch through the client LMS and provide an impactful learning experience to the learners!.
Through its innovative solution, Harbinger was able to create tangible benefits for its client. Some of the notable immediate business benefits were:
- Over 500+ learning hours of legacy courses were modernized in a record time of less than five months.
- The new design enabled the client to meet its strategic objective of modernizing their course library to provide contemporary and intelligent learning solutions to their learners.
- It ensured minimal involvement from the client team and helped them to focus on their business.